What is Guaranteed?
The extent of the guarantee given for each product is described alongside each product below.

Duration of Guarantee
Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.

What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defected parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Conditions for the guarantees
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

Exclusions
The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guarantees does not cover consequential or incidental damages. The guarantees are to the benefit of the original purchaser of the product. They are not transferable. For details see the guarantee conditions and description for every product.

Care instructions
To be able to rely on this guarantee you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA web site:
www.IKEA.com.kw

General legal rights:
This guarantee gives you specific legal rights. This guarantee does not, in any way, affect the rights given to you by law.

How to reach us if you need service:
Contact the IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com.kw.
Save your sales receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid.

To find out more pick up the EVERYDAY QUALITY folders in the IKEA store.

Everyday quality guarantees

SULTAN
 
25 YEARS Guarantee

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the SULTAN mattresses and/or bed bases described above: • Wooden frame and springs in mattress bases. • Springs in reversible spring mattresses. • Foam core in foam mattresses. • Latex core in latex mattresses. • Wooden frame and slats in slatted bed bases. • Electric motor in electrically operated beds (3-year guarantee). This guarantee applies to domestic use only.

Products not covered under this guarantee

All mattress pads: SULTAN TOLG, SULTAN TRANDAL, SULTAN TÅRSTAD, SULTAN TJÖME, SULTAN TVEIT, SULTAN TAFJORD; slatted bed base SULTAN LADE;

PAX/KOMPLEMENT

10 YEARS Guarantee

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings described: • Frames • Doors • Hinges • Sliding door mechanism • Drawer gliders • Shelves and clothes rails. This guarantee applies to domestic use only.

Products not covered under this guarantee

KOMPLEMENT wire basket, KOMPLEMENT box in plastic and textile, KOMPLEMENT pull-out shelf in transparent plastic, KOMPLEMENT trouser hanger and KOMPLEMENT shoe organiser.

FAKTUM/RATIONELL

25 YEARS Guarantee

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following kitchens. This guarantee applies to domestic kitchen use only.

FAKTUM kitchen system
What products are covered under this guarantee?
This guarantee covers all of the following parts of the FAKTUM kitchen system: • Cabinet frames • Fronts • INTEGRAL hinges • RATIONELL fully-extending drawers • RATIONELL shelves of tempered glass and melamine • RATIONELL wire baskets • Plinths • Legs • Cover panels • Deco strips/mouldings • Worktops that are at least 3.8 cm thick • Sinks • PERFEKT shelf and bottle shelf • RATIONELL bottom trays for base cabinet • RATIONELL drawers under oven • RATIONELL floor-level drawers • RATIONELL dish drainers for wall cabinet

Products not covered under this guarantee

Knobs, handles and worktops that are less than 3.8cm thick.

KITCHEN MIXER TAPS

10 YEARS Guarantee

What is covered under this guarantee?

The 15-year guarantee is valid for all kitchen mixer taps at IKEA, except LAGAN kitchen mixer tap. This guarantee covers defects in material and workmanship. This guarantee applies to domestic use only.

What is not covered under this guarantee?

This guarantee does not apply if the products have been used in a corrosive environment.

GALANT, EFFEKTIV

10 YEARS Guarantee

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on all main parts in the GALANT system and the EFFEKTIV storage series.

Products not covered under this guarantee

This guarantee does not apply to GALANT cable trunk and EFFEKTIV drawer insert with 3 compartments.

KLÄPPE, MARKUS, VERKSAM

5 YEARS Guarantee

What is covered under this guarantee?

This guarantee covers defects in material and workmanship on the following components: • The structural frame • Moving parts.

FAVORIT

25 YEARS Guarantee

Valid for all pots & pans without non stick coating (incl cast iron pots & pans)

10 YEARS Guarantee

Valid for all pots & pans with non-stick coating

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the above listed series. The guarantee covers: • Stability of the base. • Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand. • Non-stick properties on non-stick “pans”.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+

15 YEARS Guarantee

Valid for all pots & pans without non stick coating

5 YEARS Guarantee

Valid for all pots & pans with non-stick coating

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the above listed series. The guarantee covers: • Stability of the base. • Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand. • Non-stick properties on non-stick “pans”.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

SLITBAR

25 YEARS Guarantee

Valid for all knives in the series.

GYNNSAM, IKEA 365+ GNISTRA

15 YEARS Guarantee

Valid for all knives in the series.

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the guarantee time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. The guarantee covers: • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period. • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use. • That there will not be any corrosion on the knife blade.

Products not covered under this guarantee

The following products in the SLITBAR series are not covered under the guarantee: • SLITBAR carving fork (part of a set with carving fork and carving knife) • SLITBAR sharpening steel 25 diamond coated/stainless steel dark brown.